You send us an e-mail with your error description, our invoice number and your processing number to mb@span-it.de. Then we send you a RMA number. Afterwards you send us back the defect goods, carriage paid, together with a copy of our invoice, your delivery note with error description and our RMA number. Shipments with unpaid carriage won't be accepted. Usually you get your exchange, repaired product or credit note within 14 days.

LG:
RMA-processing direct at:

SKR GmbH
Gewerbering 3-5
D-41372 Niederkrüchten

Tel.: 0049 2163 98891-0
Fax: 0049 2163 98891-37

Samsung:
RMA-processing direct at:

Hanaro Computer B.V.
Florijn 8
NL-5753 PC Deurne

Tel.: 0031 493 322330
Fax: 0031 493 322331
E-Mail: rma@hanarocom.com